By completing a forward-looking project in Luxembourg, the sales, marketing, and support services group DCC has “taken another leap in the company-wide transition from a product-led organisation to a service-led organisation”.
With the help of digitalisation specialist Implico Group, DCC linked 19 recently acquired retail forecourts to its IT landscape. Also, the long-term partners equipped the new locations with capable software solutions such as the integrated downstream module SAP SDM (Secondary Distribution Management) and the data services portfolio iGOS (Implico Global Operation Services).
According to DCC, the acquisition and outfitting of the sites “will add excellent company-operated convenience retailing capability”.
In addition to DCC’s own IT landscape, the sites are also connected to seven supply terminals and numerous external systems. To ensure smooth and secure data movement within the network, about 30 interfaces were established and calibrated.
The multi-direction information transfer is handled via iGOS and overseen by a team of experts in Implico’s Customer Support Centre. The 360-degree service offer includes data collection, completion, correction, and mapping. In addition, Implico ensures that the fully curated data is available in SAP.
The gain for DCC is significant: Knowing that its IT is very well taken care of, the company can put all focus and effort on its core business. Besides Luxembourg, Implico also provides similar services to DCC in France, Ireland, Norway, and Denmark. In total, the company supports its partner in the efficient and sustainable management of more than 1,000 retail forecourts across Central and Northern Europe.
Most of the sites in Luxembourg have integrated shops operated under the Cactus Shoppi brand, a well-known supermarket chain in Luxembourg. This gave the project yet another level of complexity.
Among others, Implico had to make sure that the SAP SDM solution would not only support O&G processes, but also retail-related processes.
For more information visit www.implico.com
