Client Central Services is a new customer service portal from UM Terminals, which includes important administrative information and real-time data.

UM said: “It will help customers to make critical business decisions and includes information such as weighbridge documentation and current tank stock levels at all eight of our terminals, which have a total storage capacity of 300,000 m3 in 280 tanks, storing products including vegetable oils, industrial, food and feed, chemical, fertiliser, fuels, biofuels and base oils.”

Clients have a secure login and can access data at any time from a desktop, tablet or mobile device.

Lynn McCoy, UM Terminals’ client central services manager, said: “We looked at all of the administration going on across our UK sites and started to think about how we could streamline and bring it all together.

“The key was not just about centralising the service, but ensuring that we maintained the same quality of personal service that customers were used to. We worked closely with our group business intelligence developer Adam Pierce to create a whole new way of working.”

She added that this new, online, paperless solution results in “clearer, more accurate information that can be accessed more quickly”.

This allows for much better operational planning and flexibility, in an environment where the team may only have very short notice as to when a customer is coming in.

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17th November 2020